Continuity of care for older hospital patients

"This exploratory paper draws attention to an overlooked but important topic: the contribution that continuity of care makes to the quality of care experienced in hospital by patients with multiple health problems aged 70 years and older, and also how it affects the experience of the people closest to them."

Continuity of care for older hospital patients: a call for action
J Cornwell, R Levenson, L Sonola, E Potellakhoff
The King's Fund
March 2012

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Beyond consultation: a guide for health commissioners

"This guide suggests different and practical ways for health commissioners to encourage real engagement between service users and staff so that health services can adequately address the needs of seldom-heard groups."

Beyond consultation: a guide for health commissioners: How staff and service users can work together to improve health services
R Vincent, C Miskelly
Panos London and Naz Project
March 2012

Read more here.