Putting patients first - the Productive Series

"All of the examples here are real-life improvement initiatives at various stages of development and implementation during 2011."

Putting patients first - the Productive Series
NHS Institute for Innovation and Improvement
March 2012

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Clinicians in management: does it make a difference

"Those NHS hospital trusts with larger proportions of doctors on their boards are also those which are most likely to achieve quality ratings of four, lower morbidity rates (according to Dr Foster) and higher levels of patient satisfaction."

Clinicians in management: does it make a difference
G Veronesi, I Kirkpatrick, F Vallascas
Centre for Innovation in Health Management
Leeds University Business School
May 2012

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NICE guideline: Patient experience in adult NHS services

"This clinical guidance offers evidence-based advice on ensuring a good experience of care for people who use adult NHS services."

Patient experience in adult NHS services: improving the experience of care for people using adult NHS services: CG138
National Institute for Health and Clinical Excellence (NICE)
February 2012

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Health care leader action guide to effectively using HCAHPS

"HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems data) is a tool that can be used to help organizations improve the patient experience, and may have a related effect on clinical quality."

Health care leader action guide to effectively using HCAHPS
Health Research and Educational Trust
March 2012

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Patient safety, satisfaction, and quality of hospital care

"Improvement of hospital work environments might be a relatively low cost strategy to improve safety and quality in hospital care and to increase patient satisfaction."

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
LH Aiken, et al
British Medical Journal, 2012, 344:e1717

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Critical success factors that enable individuals to die in their preferred place of death

"The main aim of this work was to try to identify the factors that influenced increases in numbers of people being able to die in their preferred place of death, which can largely be assumed to be outside of acute hospital settings, but is not always."

Critical success factors that enable individuals to die in their preferred place of death
National End of Life Care Programme
February 2012

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The cost of satisfaction

"In a nationally representative sample, higher patient satisfaction was associated with less emergency department use but with greater inpatient use, higher overall health care and prescription drug expenditures, and increased mortality."

The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality
JJ Fenton, AF Jerant, KD Bertakis, P Franks
Archives of Internal Medicine, Online First, 13th February 2012

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Effectiveness and safety of emergency department short stay units

"Limited evidence from 1 systematic review indicates that SSUs may lead to improved patient satisfaction in specific clinical contexts."

The effectiveness and safety of emergency department short stay units: a rapid review
KJ Konnyu, E Kwok, B Skidmore, D Moher
Open Medicine, 2012, 6(1):e10

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Taking the pulse: attitudes to the health service

"Satisfaction with the NHS overall is at its highest ever level, though the picture in relation to specific services is more mixed." These are the findings of the NatCen Social Research survey into British Social Attitudes.

British Social Attitudes Survey 28
Elizabeth Clery
NatCen Social Research
2011

Read more here. (Choose 9. NHS from the left-hand menu).