Putting patients first - the Productive Series

"All of the examples here are real-life improvement initiatives at various stages of development and implementation during 2011."

Putting patients first - the Productive Series
NHS Institute for Innovation and Improvement
March 2012

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The role of the patient in clinical safety

"Staff have to acknowledge the worth of patients’ safety knowledge, their unique contribution, and, where necessary, the need to respond with action."

The role of the patient in clinical safety
R Lawton, G Armitage
The Health Foundation
May 2012

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Fulfilling the potential: a better journey for patients and a better deal for the NHS

"The future delivery of medical care will need to focus, not only on the development of innovative treatments, but on reducing the levels of stress associated with the delivery of in-patient care."

Fulfilling the potential: a better journey for patients and a better deal for the NHS
NHS Enhanced Recovery Partnership
NHS Improvement
April 2012

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NICE guideline: Patient experience in adult NHS services

"This clinical guidance offers evidence-based advice on ensuring a good experience of care for people who use adult NHS services."

Patient experience in adult NHS services: improving the experience of care for people using adult NHS services: CG138
National Institute for Health and Clinical Excellence (NICE)
February 2012

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Health care leader action guide to effectively using HCAHPS

"HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems data) is a tool that can be used to help organizations improve the patient experience, and may have a related effect on clinical quality."

Health care leader action guide to effectively using HCAHPS
Health Research and Educational Trust
March 2012

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The care of frail older people with complex needs

"The summit recommends that excellence in the care of frail older people should be a priority for health and social care services, with the concept of human rights a standard point of reference."

The care of frail older people with complex needs: time for a revolution: The Sir Roger Bannister Health Summit
J Cornwell
The King's Fund
March 2012

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Patient safety, satisfaction, and quality of hospital care

"Improvement of hospital work environments might be a relatively low cost strategy to improve safety and quality in hospital care and to increase patient satisfaction."

Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States
LH Aiken, et al
British Medical Journal, 2012, 344:e1717

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Personal experiences, public value: changing relationships in the NHS

"Intended to stimulate discussion, this paper is the first in a series looking at interactions between the NHS, individuals and communities. A further four papers in the run up to the 2012 NHS Confederation annual conference and exhibition will explore:

• putting people first through shared decision-making
• information and the power paradigm
• micro-enterprises and building community assets
• building social value within the system and society."

An uneasy consensus: patients, citizens and the NHS: Paper 1: Personal experiences, public value: changing relationships in the NHS
NHS Confederation
February 2012
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Shared decision making - the pinnacle of patient-centred care

"If we can view the health care experience through the patient's eyes, we will become more responsive to patients' needs and, thereby, better clinicians."

Shared decision making - the pinnacle of patient-centred care
MJ Barry, S Edgman-Levitan
New England Journal of Medicine, 2012, 366:780-781

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Critical success factors that enable individuals to die in their preferred place of death

"The main aim of this work was to try to identify the factors that influenced increases in numbers of people being able to die in their preferred place of death, which can largely be assumed to be outside of acute hospital settings, but is not always."

Critical success factors that enable individuals to die in their preferred place of death
National End of Life Care Programme
February 2012

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Quality standard for patient experience in adult NHS services

"The aim of this quality standard is to provide the NHS with clear commissioning guidance on the components of a good patient experience."

Quality standard for patient experience in adult NHS services
National Institute for Health and Clinical Excellence
February 2012

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Transforming patient experience

"This guide is for anyone with designated responsibility for improving patient experience – either as a provider of services, or as a commissioner."

Transforming patient experience: the essential guide
NHS Institute for Innovation and Improvement
February 2012

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Involvement, shared decision-making and medicines

"The paper is designed to map and clarify the various purposes and agendas at stake in patient involvement policies in relation to medicines, and the practical and ethical challenges of translating these purposes into practice."

Involvement, shared decision-making and medicines
A Cribb
Royal Pharmaceutical Society
November 2011

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Finding a balance between "value added" and feeling valued

"The ability to reach an identified target and deliver on objectives relies on the successful engagement and empowerment of front-line staff, clients and families."

Finding a balance between "value added" and feeling valued: revising models of care. The human factor or implementing a quality improvement initiative using Lean methodology within the healthcare sector
R Deans, S Wade
Healthcare Quarterly, 2011, 14(3):58-61

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Can changing clinician-patient interactions improve healthcare quality?

"The quality of care is a factor of the quality of the interactions between people who use services and people who provide them. Thus, transforming this dynamic is a [lever] for improving quality."

Can changing clinician-patient interactions improve healthcare quality?
The Health Foundation
December 2011

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Eliminating central line infections

"This report synthesizes lessons from four hospitals that reported they did not experience any central line-associated bloodstream infections (CLABSI) in their intensive care units in 2009."

Eliminating central line infections and spreading success at high-performing hospitals
S Silow-Carroll, JN Edwards
The Commonwealth Fund
December 2011

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Making clinical commissioning work

This is the transcript of a conference, which took place in October 2011, bringing together 150 delegates from policy, business and the NHS, to listen to and debate presentations on clinical commissioning.

An NHS for patients: making clinical commissioning work
Reform
October 2011

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Guidelines for the management of norovirus outbreaks in acute and community health and social care settings

"This guidance gives recommendations on the management of outbreaks of vomiting and/or diarrhoea in hospitals and community health and social care settings, including nursing and residential homes."

Guidelines for the management of norovirus outbreaks in acute and community health and social care settings
NHS Confederation
November 2011

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Measuring patient experience in the primary care sector

The aim of this study was to identify the features of care that mattered most to patients and whether what patients want from their care varies depending on their condition.


Measuring patient experience in the primary care sector: Does a patient's condition influence what matters?
Policy plus evidence, issues and opinions in healthcare
National Nursing Research Unit
King's College London
Issue 32, September 2011

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Principles for integrated care

This paper presents a set of principles for integrated care, based on the experiences of service users, and research evidence.


Principles for integrated care
National Voices
October 2011

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